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  1. THE CONTRACT

    The Contract for a short-term holiday rental will be between Let’s Holiday – Mel House Cottages (referred to as “Let’s Holiday”, “We”, or “Us”) and the person making the booking and all members of the holiday party (referred to as “the Customer”, or “Your” or “You”) in the following booking conditions. UK Law will govern the Contract.

    The contract of hire is not effective until We have processed Your initial payment and We reserve the right to decline any booking. The contract will be subject to these booking conditions, and must be complied with.

    The person who undertakes a booking certifies that: a) he or she is authorised to agree the booking conditions on behalf of all persons included in the party, including those substituted or added at a later date; b) he/she is over eighteen years of age and a member of the party intending to occupy the property; c) agrees to take responsibility for the party occupying the property; and d) agrees to provide Us with a list containing the names, ages, Postcodes and contact details of all Guests.

  2. PAYMENT

    Bookings are confirmed on receipt of Your initial payment of approximately 25% of the rental relating to Your booking, 'rounded' by Us if this is deemed to be appropriate. The initial payment must be paid within 3 days of Your booking being placed. The balance of the rental will be due for payment no later than 8 Weeks prior to the start of Your stay. If a booking is made less than eight weeks before arrival, the full rental must be paid at the time of booking.

    Payments may be made by cheque or electronic bank transfer. Cheques should be made payable to  'Let's Holiday' and can only be accepted up to two weeks prior to Your holiday.

  3. CANCELLATION

    a] If Your booking has to be cancelled because We are put under Government Restrictions and has to close and the period of closure covers Your booking You will be refunded in full.

    b] In the event that Your given address is put into Local/Regional Lockdown, rendering You unable to travel, and the period of restriction covers Your booking You will be refunded in full.

    c] If Your booking has to be cancelled because We have to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by Us of the Contract, including but not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) non-performance by our suppliers or contractors; and (i) failure of utility service, and (in any of these instances) the period of closure covers Your booking You will be refunded in full.

    d] Other Customer inability or disinclination (or the inability or disinclination of any, some or all of Your intended party) to travel to and stay at Let’s Holiday – Mel House Cottages for any reason.

    This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to Jury Duty, Military Service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport.  These remain at Your risk (but see ‘Item g]’ below with regard to cancellation insurance cover) and do not give rise to a right to cancel or to receive a refund unless We re-let the property.

    e] Cancellations must be notified to Us by ‘phone and email and once received in writing We will confirm the cancellation request.

    f] On receipt of the cancellation, We will then use reasonable endeavours to obtain a replacement booking. In the event that a replacement booking is obtained, We will refund to the Customer 100% of the total amount paid by the Customer for the booking less the difference in price between the Customers’ booking and the replacement booking if one is made.

    For example:  A £1,000 booking, fully paid, then cancelled but re-let for £900. This will mean that the original Customer will be refunded as follows:- £1,000 minus £100 rebooking shortfall equals a refund of £900.

    g] It is the responsibility of the Customer to acquire suitable travel insurance for themselves and their party to cover the booking. We strongly recommend that the Customer acquires suitable insurance to cover circumstances beyond the Customers’ control such as, but not limited to, Jury Duty, incarceration, changes in personal or work circumstances, Military Service, illness (including Covid), ‘shielding’, family emergencies, and travel delays.

    It should be noted, in particular, that Covid is also now a known risk and it is possible for You to insure Your holiday against it. This can include the Customer or any of the party having Covid, the Customer or any of the party having to isolate or quarantine, or You wishing to shield any Members of the party.

    There are several options which include cover for Covid related cancellations available from organisations such as:- Trailfinders, Coverwise, Go Compare, and (as published in a ‘Which?’ article in February 2021) AXA, LV, and Saga. The choice will surely only get greater….

  4. THIRD PARTY SUPPLIERS (Chefs, etc.)

    a] If You want to use the services of a third party supplier whilst staying at Let’s Holiday – Mel House Cottages You must ask and receive written permission to do so. This may be for a chef, beauty treatments, bouncy castle hire, magicians, opera singers, swimming teachers, baby-sitters, etc.

    b] We would need to see the third party supplier’s public liability insurance, and any other related/required certification. We will then seek approval from Let’s Holiday’s insurers to allow the third party activity to take place.

    c] If all insurances and certification are satisfactory to Us and our insurers, permission to invite these suppliers to Mel House Cottages will not be unreasonably withheld.

    d] We do not accept liability for the activities of these third party suppliers.

  5. PERIOD OF HIRE

    Guests are respectfully asked not to arrive before 4:00pm on the day of arrival and to vacate the property by 10:00am on the day of departure as this ensures that we have time to prepare the properties for incoming tenants and your co-operation in this matter will contribute to a trouble-free changeover.

    Lettings are for a maximum of four weeks. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. You will be liable for any cost of whatsoever nature incurred because of an unauthorised extension. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.

    Guests may use our Leisure Suite only between the hours of 9:00am and 9:00pm, as is provided for under our public liability insurance policy.

  6. NUMBER OF PERSONS USING THE PROPERTY

    Under no circumstances may more than the maximum number of persons stated on the Website occupy the property. We reserve the right to refuse admittance if this condition is not observed. Please note that a cot may only be occupied by a child aged 24 months or less and that such a child will not count towards the property occupancy maximum number.

    No persons other than members of Your party, as notified on our Guest Registration Form, may use the facilities at Mel House Cottages – specifically, the Leisure Suite, the barbecues, washing machines and tumble drier. Were they to do so they would not be covered by our public liability insurance policy.

  7. LIABILITY

    Let’s Holiday, its employees and representatives shall not be liable to You or Your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard Yourselves and Your property.

  8. CARE OF THE PROPERTY

    You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. We request that You must leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of the rental period. We reserve the right to request reimbursement for cleaning processes or services which may be required in relation to such as staining/soiling of carpets, etc.

    You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.

    Smoking is not allowed in any of the properties, the Leisure Suite, or the Laundry Room. This would represent a fire hazard and our insurances assume that ‘no smoking’ properties. We reserve the right to cancel any booking or terminate the tenancy, without prejudice to the other rights and remedies of the Proprietors, if it subsequently transpires that any of these conditions have not been observed.

  9. DAMAGES & BREAKAGES

    As you might expect, although not being overly 'strict' over this in relation to relatively low cost items, We reserve the right to request reimbursement for any articles, items of furniture, fixtures, etc. which are damaged, broken or lost. In this case, We request that payment in full be made within seven days of notification. We recommend that You have insurance in place to cover this.

  10. RIGHT OF ENTRY

    We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

  11. COMPLAINTS

    Every effort has been made to ensure that You have an enjoyable stay. However, if You have any problem or cause for complaint, it is essential that You contact Us immediately to give Us the chance to resolve it. We value Your custom and want You to return.

  12. DATA PRIVACY STATEMENT & COOKIE POLICY

    See our Privacy Policy (including our Cookie Policy) here:  https://melhousecottages.co.uk/privacy-policy

  13. DRONES, FIREWORKS, NIGHT LANTERNS

    The use of drones is not allowed without our express written permission. Fireworks are not allowed without our express written permission. Night Lanterns are expressly forbidden.

  14. PETS

    Ordinarily, We only allow well-behaved dogs but other pets may be permitted by specific agreement in exceptional circumstances. Dogs have to be booked-in. Two dogs are allowed in Mallard and one in each of Swift, Owl, and Granary. We may allow more dogs to stay but this must be agreed in writing before arrival.

    Additional Terms and Condition for Guests bringing their dog(s).

    Please ensure Your dog is under control when on our Site but outside Your property. You are very welcome to walk Your dog down the grass track We have here which runs for approximately 500 metres and passes between two small paddocks before reaching a gate to an equestrian yard area which, in turn, leads to another paddock. Please be aware there may be animals in the above yard and paddocks and do not enter them if this is the case. Otherwise, You are welcome to do so.

    The gate at the bottom of the large paddock, which leads to the village ‘back lane’, is padlocked and You will need to obtain the combination code from Us in order to open it. Please make sure You close any gates behind You, including re-setting the combination padlock.

    Poop patrol! When Your dogs are out and about, please be thoroughly vigilant and ensure that You ‘pick up’ after them including in our paddocks!

    When You bring a muddy dog back from a walk, please wash off this mud using the outside tap attached to the end of our large brown shed adjacent to our car park. You will need to use Your own ‘canine towels’ to dry a dog and not, please, one of the white towels which We have provided for human use!

    Your dog(s) must not be left alone with free run of the property. If You have a puppy please take extra care since it’s entirely possible that it will chew the furniture or soft furnishings in Your property! Maintaining a decent standard of accommodation is key to our business and We can’t always repair things, meaning replacement may be necessary – but in either case probably not possible prior to the arrival of Guests next due to be in the property concerned! In either case, We will need to request the dog’s owner to reimburse Us for the expense incurred.

    Dog(s) are not allowed in our Leisure Suite.

    Dogs are allowed on the sofas provided that You bring with You appropriate ‘throws’ which will keep a dog from contact with the soft furnishings.

    We regret that dogs that bark continuously are not allowed at Mel House Cottages due to them potentially disturbing other Guests.

Wi-Fi Access Terms and Conditions

This agreement sets out the terms and conditions on which wireless internet access (“the Service”) is provided free of charge to You, a Customer/Guest of Let’s Holiday – Mel House Cottages (“Us”) in consideration for Your custom and Your agreement to these terms and conditions.

  1. Extent of the Service

1.1 We do not recommend in particular the use of any Websites (or other internet related services) (“Internet Services”) and Your use of Internet Services is carried out entirely at Your own risk.

1.2 We have no responsibility for, or control over, the Internet Services You access and do not guarantee that any services are error or virus free.

1.3 We have no responsibility for, or control over, the information You transmit or receive via the Service.

1.4 Save for the purposes of network diagnostics We do not examine the use to which You put the Service or the nature of the information You send or receive.

1.5 We do not guarantee:

1.5.1 the availability of the Service;
1.5.2 the speed at which information may be transmitted or received via the Service; or
1.5.3 that the Service will be compatible with Your equipment or any software which You use.

1.6 Whilst We take reasonable steps to ensure the security of the Service and to prevent unlawful access to information transmitted or received Using the Service We do not guarantee the security of the information which You may transmit or receive Using the Service or located on any equipment utilising the Service and You accept that it is Your responsibility to protect Your information and have adequate security (in terms of equipment and procedures) to ensure the security, integrity and confidentiality of Your information and data.

1.7 We reserve the right at all times to withdraw the Service, change the specifications or manner of use of the Service, to change access codes, usernames, passwords or other security information necessary to access the service.

  1. Your Use of the Service

2.1 You must not use the Service to access Internet Services, or send or receive e-mails, which:

2.1.1 are defamatory, threatening, intimidatory or which could be classed as harassment;
2.1.2 contain obscene, profane or abusive language or material;
2.1.3 contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);
2.1.4 contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation;
2.1.5 contain material which infringe third party’s rights (including intellectual property rights);
2.1.6 in our reasonable opinion may adversely affect the manner in which we carry out our business; or
2.1.7 are otherwise unlawful or inappropriate;

2.2 Music, video, pictures, text and other content on the internet are copyright works and you should not download, alter, e-mail or otherwise use such content unless certain that the owner of such works has authorised its use by you.

2.3 We may terminate or temporarily suspend the Service if we reasonably believe that you are in breach of any provisions of this agreement including but not limited to clauses 2.1 and 2.2 above.

2.4 We recommend that you do not use the service to transmit or receive any confidential information or data and should you choose to do so you do so at your own risk.

2.5 The Service is intended for consumer use only. In the event that you use the Service for commercial purposes we would specifically refer you to clause 4.2 below.

  1. Criminal Activity

3.1 You must not use the Service to engage in any activity which constitutes or is capable of constituting a criminal offence, either in the United Kingdom or in any state throughout the world.

3.2 You agree and acknowledge that we may be required to provide assistance and information to law enforcement, governmental agencies and other authorities.

3.3 You agree and acknowledge that we may keep a log of the Internet Protocol (“IP”) addresses of any devices which access the Service, the times when they have accessed the Service and the activity associated with that IP address

3.4 You further agree we are entitled to co-operate with law enforcement authorities and rights-holders in the investigation of any suspected or alleged illegal activity by you which may include, but is not limited to, disclosure of such information as we have (whether pursuant to clause 3.3 or otherwise), and are entitled to provide by law, to law enforcement authorities or rights-holders.

  1. Other Terms

4.1 You agree to compensate us fully for any claims or legal action made or threatened against us by someone else because you have used the service in breach of these terms and conditions, and in particular clause 2.1 to 2.3 and 3.1 above.

4.2 Whilst we do not seek to limit our responsibility for fraudulent misrepresentation or if you are injured or die as a result of our negligence we have no responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the service or a failure, suspension or withdrawal of all or part of the service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.

4.3 We agree that neither this agreement does not allow either party to act as, or hold themselves out as, acting as an agent of the other party and that that the terms of this agreement are not enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999.

4.4 This agreement is governed by the law of England and Wales and is subject to the non-exclusive jurisdiction of the English Courts.

[Version 17th February 2021]